Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Part-Time Front Desk Agent! Be the first point of contact for our valued guests, delivering exceptional service while managing check-in/check-out processes. This flexible role offers an opportunity to grow your career in a luxury environment with competitive compensation and training opportunities.
We're seeking passionate individuals who thrive in fast-paced settings and embody our commitment to guest satisfaction. If you're ready to start a rewarding journey in the heart of Philadelphia's hospitality scene, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments to ensure seamless operations
- Perform daily audits of cash handling and financial transactions
- Uphold brand standards through consistent service delivery and appearance
- Assist with luggage handling and concierge services as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or hotel front desk experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Philadelphia attractions and transportation
- Valid Pennsylvania driver's license (for valet coordination)