Job Description
Join our award-winning team as a Front Desk Agent at Memphis Hospitality Group! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in the heart of Memphis. This role offers competitive pay, flexible shift schedules, and growth opportunities in the hospitality industry. If you thrive in fast-paced environments and possess outstanding communication skills, apply today to become the welcoming face of our renowned property.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments using PMS systems
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform daily audits of guest accounts
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Memphis tourism attractions
- High school diploma or equivalent required