Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in sunny Tampa! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our premium downtown location. This full-time role offers competitive pay, flexible shift schedules, and opportunities for career growth within our expanding hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the face of our luxury hotel!
Responsibilities
- Seamlessly check in/out guests using our proprietary PMS system
- Manage reservations, room assignments, and VIP requests
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and occupancy reports
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with hotel management software (Opera/Micros)
- Strong multitasking and problem-solving abilities
- Professional appearance and positive attitude
- Basic math and cash handling experience