Job Description
We are seeking a dynamic and professional Front Desk Agent to be the face of our luxury hotel in the heart of Dallas. As a key member of our hospitality team, you will ensure every guest enjoys a seamless and memorable experience. We are currently urgently hiring individuals who are passionate about service and ready to contribute to our high standards of excellence.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Comprehensive benefits package including health, dental, and vision.
- Employee discount on hotel stays and dining.
- Opportunities for career advancement within the hotel group.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary paperwork and registration cards are completed accurately.
- Manage guest inquiries, complaints, and special requests with a focus on problem-solving and high-level customer service.
- Operate the PBX switchboard to handle incoming and outgoing calls, transfer guests, and take accurate messages.
- Maintain a clean, organized, and welcoming front desk area and lobby environment.
- Assist in managing room inventory, processing reservations, and up-selling amenities to maximize revenue.
- Ensure compliance with all company policies, safety protocols, and local laws.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Hospitality or related field is a plus.
- Minimum of 1 year of experience in front desk operations or guest services is preferred.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Strong verbal communication, interpersonal, and conflict resolution skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and a positive attitude are essential.