Job Description
Join our award-winning team at DoubleTree by Hilton El Paso Downtown! We're urgently seeking dedicated Front Desk Agents to deliver exceptional guest experiences through flexible shift work. Perfect for hospitality professionals who thrive in fast-paced environments, this role offers competitive pay, comprehensive benefits, and growth opportunities in one of Texas's most vibrant cities. Apply today and become part of our commitment to excellence!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate property management systems (Opera/PMS) with precision
- Execute checklists for opening/closing shift duties
- Assist with valet services and luggage handling when needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel or customer service experience
- Proficiency with property management systems (Opera preferred)
- Flexible availability for day/night/weekend shifts
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Bilingual (English/Spanish) preferred
- Texas Food Handler/Seller certification (or obtain within 30 days)