Job Description
We are Urgently Hiring! Join a dynamic team in the heart of Fort Worth, TX, where your energy and professionalism will make a difference every day. As a Front Desk Agent, you are the first impression for our guests and a vital link in our hospitality chain.
We are looking for a motivated individual to manage our front desk operations, ensuring every guest receives a seamless and memorable experience. If you are ready to start a rewarding career with immediate opportunities for growth, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($17 - $20/hr)
- Flexible scheduling options
- Employee discount on hotel stays
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival with a warm, professional demeanor and assist with check-in/check-out processes efficiently.
- Operations: Manage the front desk switchboard, answer inquiries, and route calls appropriately while maintaining a log of messages.
- Reservations: Assist with room bookings, modifications, and cancellations using the property management system (PMS).
- Communication: Handle incoming emails and faxes regarding guest requests and general correspondence in a timely manner.
- Security: Monitor the security cameras and lobby area to ensure the safety and comfort of all guests and staff.
- Administrative: Maintain accurate records of guest accounts, billing, and daily logs.
- Teamwork: Collaborate with housekeeping and maintenance staff to ensure the property is pristine and fully operational.
Qualifications
- Experience: Previous experience as a Front Desk Agent, Receptionist, or in a customer service role is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Micros) is a plus.
- Communication: Excellent verbal and written communication skills with a focus on hospitality.
- Personality: A friendly, outgoing, and approachable attitude is essential.
- Availability: Ability to work weekends, holidays, and varying shifts as needed.
- Physical Requirements: Ability to stand for long periods and lift up to 25 lbs.