Job Description
Join our award-winning team at Harborview Hospitality Group, Baltimore's premier luxury hotel destination! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our stunning waterfront location. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and career advancement opportunities. Perfect for hospitality professionals who thrive in fast-paced environments!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a pristine front desk environment
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Maryland hospitality certification preferred
- Fluent English with additional language a plus
- Flexible availability including weekends/holidays
- Positive attitude with genuine hospitality passion