Job Description
We are seeking a dedicated Front Desk Agent to join our award-winning team in Charlotte, North Carolina. As a key member of our hospitality staff, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out.
Why Join Us?
- Competitive Pay: $15 - $18 per hour based on experience.
- Great Benefits: Medical, dental, vision, and paid time off.
- Opportunity for Growth: Clear career path within the hotel group.
If you thrive in a fast-paced environment and have a passion for service, apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using hotel property management systems.
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Manage the front desk operations, including answering phones and managing correspondence.
- Assist with lobby cleanliness and maintain a welcoming atmosphere.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, guest services, or front desk operations preferred.
- Strong interpersonal and communication skills.
- Proficiency with computers and property management software is a plus.
- Ability to work flexible shifts, including weekends and holidays.
- Must present a professional and well-groomed appearance.