Job Description
We are currently hiring immediately for our downtown Chicago location. Join a team dedicated to creating unforgettable guest experiences and maintaining our standard of excellence.
As a Front Desk Agent, you are the first point of contact. We need someone who is professional, energetic, and detail-oriented to represent our brand with pride.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary information is collected and stored.
- Answer incoming calls, manage reservations, and respond to guest inquiries via email and in-person.
- Handle cash transactions and credit card payments with 100% accuracy.
- Resolve guest complaints or issues promptly and professionally to ensure high satisfaction.
- Maintain a clean, organized, and welcoming lobby and reception area.
- Assist with concierge services and provide recommendations for local dining and attractions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or front desk operations preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong problem-solving skills and a positive attitude under pressure.