Job Description
Join our award-winning downtown Dallas hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Texas's hospitality hub.
Responsibilities
- Check in/out guests with precision and warmth using Opera/PMS systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate housekeeping, maintenance, and security operations
- Process payments, handle cash transactions, and maintain financial accuracy
- Act as local Dallas tourism ambassador for guest recommendations
- Maintain immaculate front desk and lobby presentation
Qualifications
- 1+ years hotel front desk or guest service experience
- Flexible availability for rotating shifts (days, evenings, weekends)
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license preferred
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent required