Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in sunny El Paso! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in one of Texas's most vibrant cities. If you're passionate about service excellence and thrive in dynamic environments, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with personalized attention
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Execute emergency protocols and safety procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Bilingual (English/Spanish) proficiency preferred
- Basic knowledge of El Paso attractions and transportation