Job Description
Join our dynamic hospitality team in Jacksonville, FL as a Front Desk Agent and enjoy the convenience of weekly pay! We're seeking customer-focused professionals to manage guest experiences with precision and warmth. This shift-based role offers competitive compensation, growth opportunities, and a supportive work environment. Perfect for detail-oriented individuals who thrive in fast-paced settings.
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservations, inquiries, and resolve guest complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service during all shifts
- Assist with valet services and concierge requests as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Jacksonville attractions and local services
- Valid Florida driver's license (for valet duties)