Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Raleigh, NC! We offer competitive weekly pay, flexible shift schedules, and a dynamic work environment. As the first point of contact for our guests, you'll deliver exceptional service while building lasting relationships. Enjoy comprehensive benefits including health insurance, paid time off, and career advancement opportunities. Apply today to become part of our thriving hospitality family!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Strong communication and interpersonal skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic math and cash handling abilities
- Attention to detail and problem-solving aptitude
- Valid North Carolina driver's license preferred