Job Description
Join Our Team at The Grand Memphis Hotel & Suites!
We are currently seeking a dedicated and charismatic Front Desk Agent to join our dynamic team in the heart of Memphis. As a premier hotel, we pride ourselves on delivering world-class hospitality. If you have a passion for guest satisfaction and thrive in a fast-paced environment, we want to meet you.
Our ideal candidate is a self-starter who possesses a warm demeanor and a commitment to excellence. You will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive.
Responsibilities
- Greet guests warmly upon arrival and departure to ensure a lasting first impression.
- Manage check-in and check-out processes efficiently using our property management system.
- Handle guest inquiries and complaints with poise, patience, and professional problem-solving skills.
- Answer multi-line phone systems and route calls promptly to the appropriate department.
- Maintain the front desk area in pristine condition, ensuring all paperwork and supplies are organized.
- Assist with administrative tasks including filing, data entry, and processing payments.
- Cross-train in other departments (reception, concierge, bell services) as needed to support the team.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel, hospitality, or customer service role is preferred but not mandatory.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Proficiency in Microsoft Office Suite and reservation software.