Job Description
Welcome to Grand Horizon Hotels & Resorts, where we redefine the art of hospitality. We are currently seeking a dynamic and welcoming Entry Level Front Desk Agent to join our growing team in the heart of Nashville, TN.
If you are a people person with a passion for creating memorable guest experiences and are looking to kickstart your career in the hospitality industry, this is the perfect opportunity for you. We offer comprehensive training, a supportive environment, and the chance to work in one of the most vibrant cities in the United States.
Why Join Us?
- Competitive hourly pay starting at $15.00.
- Opportunities for advancement into management roles.
- Employee discounts on hotel stays and dining.
- Modern, smoke-free work environment.
We are looking for candidates who are eager to learn, reliable, and ready to make a great first impression on our guests every day.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression and answering any initial questions.
- Check-In/Check-Out: Process guest registrations efficiently, verify personal information, and handle check-out procedures and payments.
- Communication: Answer incoming calls and respond to guest inquiries via email or the hotel’s digital portal promptly and professionally.
- Problem Solving: Address guest complaints or concerns with a solution-oriented attitude and escalate complex issues to the manager when necessary.
- Reservations: Assist in managing room inventory and update reservation systems to ensure accurate availability.
- Lobby Maintenance: Maintain a clean, organized, and welcoming front desk area and lobby environment.
- Security: Verify the identity of guests and maintain security protocols to ensure the safety of guests and staff.
Qualifications
- Education: High school diploma or GED required; hospitality or hotel management coursework is a plus.
- Experience: Previous customer service experience is preferred, but we are willing to train motivated entry-level candidates.
- Skills: Strong verbal communication and interpersonal skills with a friendly and professional demeanor.
- Technical Proficiency: Basic computer literacy and experience with property management systems (PMS) is a plus but not mandatory.
- Availability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Physical Requirements: Ability to stand for extended periods and lift light objects (up to 25 lbs).