Job Description
Join the Best Hospitality Team in Mesa, AZ
We are currently seeking passionate and detail-oriented individuals to join our Front Office team as Front Desk Agents. This is an urgent hiring opportunity for a dynamic environment where you can showcase your customer service skills.
Why Choose Mesa Grand Hotel & Suites?
- Competitive Compensation: Earn between $16.50 and $21.50 per hour.
- Modern Facilities: Work in a recently renovated, premium property.
- Health Benefits: Comprehensive medical, dental, and vision coverage for full-time staff.
- Growth Opportunities: Clear pathways to management and specialized training.
If you are looking for a rewarding career in the hospitality industry, apply today!
Responsibilities
- Check guests in and out of the hotel efficiently using our Property Management System (PMS).
- Manage reservations, handle phone inquiries, and respond to emails promptly.
- Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.
- Resolve guest issues and complaints with a focus on customer satisfaction and problem-solving.
- Process payments accurately and manage cash drawers.
- Assist with check-out procedures and provide information regarding local attractions and amenities.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; prior hospitality experience is preferred but not mandatory.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Front Desk) is a plus.
- Must pass a background check and drug screening.
- Must be able to stand for extended periods and lift moderate weights.