Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As the first point of contact, you'll create memorable stays while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera/PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with solution-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed shift logs and incident reports
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid Wisconsin hospitality certification preferred
- Basic knowledge of Milwaukee attractions and services