Job Description
Join our award-winning hospitality team at the Milwaukee Grand Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Milwaukee. This is a fantastic opportunity to grow your career in a luxury environment with competitive benefits, flexible scheduling, and a supportive culture. If you're passionate about hospitality and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
- Resolve guest complaints promptly and escalate when necessary
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Propertyware)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Valid Wisconsin driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Milwaukee attractions and transportation
- High school diploma or equivalent required