Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Nashville! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our downtown property. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Music City. If you thrive in fast-paced environments and possess exceptional hospitality skills, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations and optimize room assignments using Opera property management system
- Resolve guest concerns promptly with empathy and professionalism
- Process payments, handle cash transactions accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador with comprehensive destination knowledge
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Tennessee driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic foreign language skills a plus