Job Description
Join our award-winning Oklahoma City hotel team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in the heart of Oklahoma's hospitality scene. Perfect for career-driven individuals passionate about service excellence.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional interactions
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Utilize hotel management software (e.g., Opera, Cloudbeds) to maintain accurate records
- Upsell hotel amenities and services to enhance guest experiences
- Conduct daily audits and financial transactions with precision
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems and MS Office
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required