Job Description
Join our award-winning luxury hotel team as a Front Desk Agent in beautiful San Diego! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career advancement in one of California's most vibrant cities.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Employee discounts on hotel stays and dining
- Paid time off and holiday pay
- Professional development programs
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation inquiries and modifications
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate billing records
- Provide local recommendations and concierge services
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Diego attractions and services
- High school diploma or equivalent
- Valid California driver's license (preferred)