Job Description
Join our award-winning luxury resort as a Night Shift Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic professional to manage overnight operations while delivering exceptional service to international and domestic travelers. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our global hospitality brand.
As a key ambassador of our resort's 24/7 operations, you'll handle check-ins, manage reservations, and resolve guest inquiries with grace and efficiency. Your calm demeanor and problem-solving skills will ensure our guests feel welcomed and valued during their late-night arrivals and early departures.
Responsibilities
- Manage seamless check-in/check-out procedures for overnight guests
- Monitor security protocols and safeguard guest valuables
- Handle reservation modifications and VIP requests
- Coordinate with housekeeping and maintenance teams
- Process cash transactions and manage night audit duties
- Respond to emergency situations with composure
- Prepare daily reports for management review
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication in English and Spanish
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license (preferred)
- Flexibility to work weekends/holidays
- Basic knowledge of Phoenix attractions
- First Aid/CPR certification (or willingness to obtain)