Job Description
We are currently Urgently Hiring a professional and welcoming Front Desk Agent to join our team in the heart of Jacksonville, FL. If you thrive in a fast-paced environment and have a passion for hospitality, we want to meet you.
As the face of our organization, you will play a crucial role in creating a memorable first impression for our guests. This is a fantastic opportunity for individuals seeking immediate employment with a competitive benefits package.
Why Join Us?
- Immediate Start: Start earning today.
- Competitive Pay: $15.00 - $18.00 per hour.
- Professional Growth: Opportunities for advancement within the hospitality industry.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive and professional first impression.
- Reception Duties: Manage the front desk operations, including answering phones, transferring calls, and managing emails efficiently.
- Check-in/Check-out: Process guest registrations, verify information, and handle payments accurately using property management systems.
- Concierge Services: Provide information about local attractions, dining, and transportation to enhance the guest experience.
- Problem Resolution: Handle guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Administrative Tasks: Maintain the cleanliness and organization of the front desk area and common areas.
Qualifications
- Experience: Previous experience as a Front Desk Agent or Receptionist is preferred.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Technical Skills: Proficiency with computers and property management software (PMS) is a plus.
- Professional Appearance: Must maintain a neat, professional, and polished appearance at all times.
- Availability: Ability to work flexible hours, including weekends and holidays, to meet business demands.
- Education: High school diploma or GED required.