Job Description
Join Our Team at Grandview Hospitality Group!
We are currently seeking a professional and energetic Front Desk Agent to provide exceptional service to our guests in Miami, Pennsylvania.
In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We are looking for someone who thrives in a fast-paced environment and is committed to excellence in hospitality.
Why Choose Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive benefits package
- Employee discounts on stays and dining
- Career growth opportunities within the company
Don't miss this urgent hiring opportunity to advance your career in a prestigious setting. Apply today!
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check guests in and out efficiently using the hotel management system.
- Answer incoming phone calls and emails promptly, transferring messages to the appropriate departments.
- Handle guest inquiries regarding amenities, local attractions, and hotel policies.
- Process payments and manage guest accounts with accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with check-out procedures, including issuing keys and providing wake-up calls.
Qualifications
- Previous experience in a hospitality or customer service role is preferred.
- Strong verbal communication skills with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Ability to work flexible hours, including weekends and holidays.
- Attention to detail and ability to multitask in a busy environment.
- High school diploma or equivalent required.