Job Description
Urgent Hiring: Front Desk Agent Position in Milwaukee, WI
We are seeking a dynamic and professional Front Desk Agent to join our team at the Milwaukee Lakeside Hotel. If you are looking for a shift work opportunity with immediate openings, apply today! We pride ourselves on providing exceptional hospitality and are looking for individuals who are passionate about guest service.
In this role, you will be the face of our hotel, ensuring every guest has a memorable stay. We offer a competitive pay rate, flexible scheduling, and a supportive work environment.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment methods.
- Process reservations and modifications accurately using our Property Management System (PMS).
- Answer incoming calls and emails promptly, providing information and resolving inquiries.
- Maintain a high level of cleanliness and organization at the front desk area.
- Handle cash, credit card, and check transactions with strict adherence to security and audit procedures.
- Assist with concierge services and provide recommendations for local attractions and dining.
Qualifications
- Previous experience in a front desk, hospitality, or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and PMS software (e.g., Opera, Micros) is a plus.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Professional appearance and a friendly, welcoming demeanor.