Job Description
Are you a people person looking for an exciting opportunity in the heart of Chicago? The Grand Chicago Hotel & Suites is currently urgent hiring for a dedicated Front Desk Agent. We are proud to offer a position that requires no prior experience—just bring your positive attitude and enthusiasm!
In this role, you will be the first point of contact for our guests, ensuring they have a memorable stay from the moment they arrive. We provide comprehensive training to help you succeed in our fast-paced hospitality environment.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- No Experience Required: We value attitude and work ethic over past history.
- Growth Opportunities: Fast-track career advancement within the hotel industry.
- Modern Benefits: Health, dental, and vision insurance.
Responsibilities
- Welcoming and greeting guests warmly upon arrival, checking them in efficiently.
- Answering phone calls and emails professionally, managing inquiries and reservations.
- Handling cash transactions and operating the Point of Sale (POS) system accurately.
- Maintaining the cleanliness and organization of the front desk area and lobby.
- Assisting guests with directions, local recommendations, and special requests.
- Resolving guest complaints or issues in a calm and solution-oriented manner.
- Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- A friendly, approachable, and professional demeanor with excellent communication skills.
- Basic computer literacy and the ability to learn new software quickly.
- Reliability and punctuality; the ability to work flexible shifts, including weekends and holidays.
- Strong attention to detail, especially regarding data entry and billing.
- Ability to stand for extended periods and lift moderate amounts of luggage or supplies.
- High school diploma or equivalent required.