Job Description
We are currently seeking a dedicated and welcoming Front Desk Agent to join our award-winning team in the heart of San Diego, CA. This is an urgent hiring opportunity for individuals looking to start a rewarding career in hospitality with no prior experience required.
As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests. We offer comprehensive on-the-job training and a supportive environment to help you thrive. If you are a people-person with a positive attitude, we want to meet you.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a high level of customer service.
- Check guests in and out efficiently, verifying reservation details and collecting payments accurately.
- Answer and direct incoming phone calls and emails promptly.
- Assist guests with local directions, restaurant recommendations, and special requests.
- Manage the front desk area, ensuring it is clean, organized, and welcoming.
- Resolve guest inquiries and complaints professionally and efficiently.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn property management software quickly.
- Strong problem-solving abilities and attention to detail.
- Reliable attendance and a professional demeanor.
- No prior experience is necessary; we are looking for eager learners.