Job Description
Join our dynamic Milwaukee hotel team as a Front Desk Agent with revolutionary daily pay! No more waiting for biweekly checksâaccess your earnings every shift while delivering exceptional guest experiences. We're seeking charismatic individuals to manage check-ins, handle reservations, and create memorable stays at our downtown Milwaukee property. Enjoy competitive hourly rates, flexible scheduling, and immediate compensationâall while advancing your hospitality career in a supportive environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain accurate financial records, and balance cash drawers
- Coordinate with housekeeping, maintenance, and valet departments for guest requests
- Market hotel amenities and services to enhance guest satisfaction
- Maintain organized front desk operations and lobby appearance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Delphi, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Basic mathematical aptitude for cash handling and billing
- Flexible availability including nights, weekends, and holidays
- Valid Wisconsin hospitality certification preferred