Job Description
Are you a people-oriented professional with a passion for hospitality? We are currently seeking a dynamic Front Desk Agent to join our expanding team in Milwaukee, WI. This is an Urgent Hiring opportunity for a reliable individual ready to start immediately. As part of our shift work team, you will be the welcoming face of our brand, ensuring every guest has a memorable stay. We offer competitive pay, a supportive work environment, and opportunities for growth.
Why Join Us?
We are dedicated to providing exceptional service and value to our guests. We are looking for candidates who are eager to learn, adaptable, and ready to contribute to our success in a fast-paced environment.
Responsibilities
- Greet and Register: Welcome guests warmly and process check-ins and check-outs efficiently using our property management system.
- Guest Relations: Handle inquiries, complaints, and requests with empathy and professionalism to ensure 100% guest satisfaction.
- Front Office Operations: Answer multi-line phone systems, manage mail and package deliveries, and distribute room keys securely.
- Security & Safety: Monitor security cameras, conduct key card audits, and enforce hotel safety protocols.
- Coordination: Communicate effectively with housekeeping, maintenance, and kitchen staff to ensure room readiness and guest needs are met.
- Administrative Tasks: Maintain accurate guest records, process payments, and handle cash and credit transactions.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required for exceptional candidates.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be flexible to work varying shifts, including weekends, nights, and holidays.
- Skills: Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- Appearance: Professional appearance and demeanor that aligns with our brand standards.
- Education: High school diploma or equivalent required.