Job Description
Are you the first face our guests see?
Horizon Hospitality Group is urgently hiring a dedicated and professional Front Desk Agent to join our dynamic team in the heart of Tampa, Florida. We are looking for individuals who excel in a fast-paced environment and are committed to delivering exceptional guest experiences. If you thrive on interaction and want to be part of a company that values your hard work, we want to hear from you.
Why Join Us?
- Urgent Hiring: We are expanding our team immediately.
- Competitive Pay: Earn between $16.00 and $18.00 per hour.
- Shift Flexibility: Various shift options available to fit your lifestyle.
- Modern Environment: Work in a state-of-the-art facility.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently using property management systems.
- Answer incoming calls and route them appropriately while maintaining a polite and helpful demeanor.
- Handle guest inquiries, complaints, and requests promptly to ensure high satisfaction levels.
- Monitor building security and access control to ensure the safety of guests and staff.
- Assist with administrative tasks such as filing, data entry, and maintaining lobby cleanliness standards.
- Collaborate with housekeeping and maintenance teams to address guest needs.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a front desk, reception, or customer service role is preferred but not required.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and basic computer operations.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).
- A friendly, approachable, and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.