Job Description
Welcome to Grand Washington Hotels, where we define luxury and comfort in the heart of the nation's capital. We are currently urgently hiring passionate individuals to join our Front Office team. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to meet you.
We offer competitive pay, comprehensive benefits, and a dynamic work environment in one of the most exciting cities in the world.
Responsibilities
- Greet guests warmly and professionally upon arrival, checking them in and out efficiently using hotel PMS software.
- Manage guest inquiries, complaints, and requests in a timely and courteous manner to ensure high satisfaction levels.
- Handle cash transactions, credit card processing, and balance daily reports accurately.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a hotel, resort, or customer service role preferred.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel reservation systems.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Must be able to stand for extended periods.