Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Baltimore. This is a high-impact role perfect for hospitality enthusiasts who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Baltimore's premier hotels.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing operations
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Operate hotel management systems efficiently
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy and multitasking ability
- Positive attitude with strong attention to detail
- Valid driver's license and reliable transportation