Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment. Apply today and become part of our renowned team!
Responsibilities
- Check-in/out guests efficiently with warm hospitality
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean and organized lobby area
Qualifications
- 1+ years hotel front desk or guest service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems (Opera a plus)
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking ability
- High school diploma or equivalent
- Basic knowledge of Los Angeles attractions preferred
- Positive attitude and team player mentality