Job Description
Join our award-winning team at Grand Plaza Hotel Chicago as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, comprehensive benefits, and rapid career growth in one of Chicago's premier hospitality destinations. Immediate openings available – apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with empathy
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and confidential information
- Execute emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Illinois hospitality certification a plus
- Basic knowledge of Chicago tourism landscape
- Ability to stand for extended periods