Job Description
Join our award-winning team at Grand Hotel Nashville as a Front Desk Agent and become the heart of our guest experience! We're urgently seeking passionate hospitality professionals to deliver exceptional service in Music City's most vibrant location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment. Apply today to start your rewarding journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with exceptional communication and problem-solving skills
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Delphi)
- Strong multitasking abilities in fast-paced environments
- Excellent verbal and written communication skills
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Tennessee hospitality certification preferred
- Positive attitude with genuine passion for guest satisfaction