Job Description
Join our award-winning luxury hotel team in downtown Louisville! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. This is your opportunity to shine in a fast-paced environment while advancing your hospitality career. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Apply today and become part of Louisville's premier hospitality destination!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and resolve issues with professionalism
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask effectively during peak hours
- Basic knowledge of Louisville attractions and services
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required