Job Description
Join our award-winning team as a Front Desk Agent at the heart of Manhattan! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury hotel environment. This shift-based role offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of the hospitality industry.
As a key ambassador of our brand, you'll manage guest check-ins/out, handle reservations, and resolve inquiries with grace and efficiency. Perfect for night owls and early birds alike, our flexible shifts ensure work-life balance while serving our diverse clientele.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and special requests with precision
- Resolve guest inquiries and complaints with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Uphold brand standards through professional appearance and conduct
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (overnights, weekends, holidays)
- Valid NYC hospitality certification preferred
- Fluency in English; Spanish or Mandarin a plus
- High school diploma or equivalent required