Job Description
Join our award-winning team at Grand Hotel Nashville as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in Music City's vibrant hospitality scene. This role offers flexible scheduling, competitive pay, and career growth opportunities in a luxury environment.
As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. Perfect for students or professionals seeking work-life balance, this position includes complimentary hotel benefits and training in PMS systems.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and VIP guest requests
- Resolve billing discrepancies and payment processing
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Maintain accurate shift reports and key inventory
- Uphold brand standards through professional appearance
Qualifications
- Minimum 6 months hospitality/customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Tennessee driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Nashville attractions and events
- High school diploma or equivalent required