Job Description
Join our award-winning team at Grand Horizon Hotel in Phoenix, AZ! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. This is your opportunity to shine in a fast-paced luxury environment while advancing your hospitality career. Immediate start available for qualified candidates.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and service excellence
- Handle emergency situations with composure
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Arizona driver's license (if applicable)
- High school diploma or equivalent
- Basic computer literacy
- Customer service certification preferred