Job Description
Join our award-winning luxury hotel in the heart of Columbus, Ohio! We're seeking a dynamic Guest Services Manager to lead our front desk operations and deliver exceptional guest experiences. Be the cornerstone of our hospitality team in one of America's fastest-growing cities, offering competitive benefits and career growth opportunities.
Responsibilities
- Oversee front desk operations including check-in/check-out procedures and room assignments
- Train and mentor 8+ guest service associates on service excellence standards
- Resolve complex guest complaints with diplomacy and professionalism
- Collaborate with housekeeping and maintenance teams for seamless operations
- Implement revenue optimization strategies through upselling and loyalty programs
- Conduct daily briefings and performance reviews
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership skills with team development background
- Proficiency in Opera PMS and hotel management software
- Exceptional communication and conflict resolution abilities
- Strong knowledge of Columbus tourism landscape
- Valid Ohio Food Handler's certification preferred
- Ability to work nights, weekends, and holidays