Job Description
We're urgently seeking dynamic Front Desk Agents to join our award-winning team at the Mountain View Hotel & Resort in Colorado Springs! As the first point of contact for our guests, you'll deliver exceptional service while managing check-ins, reservations, and guest inquiries. We offer competitive pay, flexible shift schedules (including nights/weekends), comprehensive benefits, and opportunities for advancement in a stunning mountain setting. If you thrive in fast-paced environments and love creating memorable guest experiences, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with professionalism and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and generate shift reports
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel/customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with hotel management software (Opera, Fidelio)
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required
- Ability to stand for extended periods and lift 25 lbs