Job Description
Join our award-winning luxury hotel team as a Front Desk Agent in the heart of Atlanta! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in a dynamic urban environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities. Our team thrives on excellence, innovation, and creating unforgettable stays for international and domestic travelers.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments, manage room assignments, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain a pristine front desk area with organized documentation
- Collaborate with concierge and valet services for guest requests
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Georgia driver's license (if driving company vehicle)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor
- Basic knowledge of Atlanta attractions and transportation