Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of downtown Cleveland! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury hospitality environment. As the first point of contact, you'll create memorable moments for business travelers and tourists alike. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Ohio's most vibrant cities. Immediate start dates available!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
- Assist with group bookings and event coordination as needed
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with PMS systems (Opera, etc.) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation
- Positive attitude and commitment to service excellence