Job Description
Join our award-winning luxury hotel in the heart of Phoenix! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's commitment to hospitality excellence while managing check-ins, resolving inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Arizona's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate billing records
- Uphroom cleanliness and operational standards
- Assist with concierge services and local recommendations
- Implement hotel security procedures and emergency protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Phoenix attractions and transportation
- Flexible availability including nights/weekends/holidays
- Valid Arizona driver's license preferred
- High school diploma or equivalent required