Job Description
Join Houston's premier luxury hotel and become part of an award-winning hospitality team. The Post Oak Hotel offers an exceptional work environment where your passion for service shines. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering personalized experiences that exceed expectations. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of America's most dynamic cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and resolve issues to satisfaction
- Collaborate with housekeeping, concierge, and valet teams seamlessly
- Maintain accurate guest records and maintain confidentiality of sensitive information
- Upsell hotel amenities, dining options, and special events
- Execute emergency procedures and ensure guest safety protocols
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proven ability to manage high-volume guest interactions with grace
- Expertise in Opera or similar property management systems
- Fluent in English; additional languages highly valued
- Exceptional problem-solving and conflict resolution skills
- Professional appearance and polished communication style
- Valid Texas Food Handler's Certificate preferred
- Ability to work flexible shifts including nights, weekends, and holidays