Job Description
Join our award-winning downtown Wichita hotel as a Front Desk Agent and become the face of our premium hospitality experience! We're urgently seeking charismatic professionals to deliver exceptional guest service in a fast-paced, luxury environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Kansas' most vibrant cities. Immediate openings available – apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize property management systems (PMS) efficiently
- Uphold brand standards and safety protocols
- Collaborate with team members to exceed guest expectations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Micros)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent
- Basic computer literacy and data entry skills
- Positive attitude and strong team ethic