Job Description
Join our award-winning team at Coastal Hospitality Group and kickstart your hospitality career in the vibrant coastal city of Virginia Beach! We're seeking passionate individuals to deliver exceptional guest experiences at our oceanfront property. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins/outs and creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment. If you thrive in fast-paced settings and love helping people, apply today!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize property management systems (e.g., Opera) effectively
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and tech-savviness
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset
- Professional appearance and demeanor