Job Description
Join our award-winning oceanfront resort in Virginia Beach as a Front Desk Agent and become the heart of our guest experience! We're seeking passionate hospitality professionals to deliver exceptional service while showcasing the best of Coastal Virginia. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment steps from the Atlantic Ocean. Perfect for career growth in the luxury hospitality sector!
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and issues with proactive problem-solving
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments and maintain detailed guest records in PMS systems
- Execute upselling strategies for room upgrades and local experiences
- Maintain immaculate front desk appearance and supply inventory
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera, Cloudbeds, or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Valid Virginia driver's license preferred
- Knowledge of Virginia Beach attractions and transportation
- Basic mathematical aptitude for financial transactions
- Professional appearance and positive demeanor