Job Description
We are seeking a dedicated and detail-oriented Front Desk Agent to join our award-winning team at The Grand Virginia Beach Resort.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on providing world-class hospitality and are looking for someone who embodies our values of warmth, professionalism, and efficiency.
Why join us?
- Competitive hourly pay with performance bonuses.
- Free meals and accommodation (if applicable).
- Opportunities for career advancement within a luxury hospitality brand.
Responsibilities
- Greet and register guests in a friendly and professional manner using our state-of-the-art property management system.
- Check guests in and out efficiently, processing payments and issuing room keys.
- Handle guest inquiries, complaints, and requests promptly to ensure a memorable experience.
- Assist in housekeeping coordination and ensure the front desk area is organized and tidy.
- Perform nightly audits and reconcile financial transactions.
- Maintain a high standard of security and safety protocols for all guests and staff.
Qualifications
- High school diploma or GED required.
- Previous experience in a hotel front desk or customer service role preferred.
- Proficiency in Microsoft Office Suite and property management software.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving abilities and a positive attitude.