Job Description
Welcome to The Capital Grand Hotel, where luxury meets the pulse of the nation's capital. We are seeking a highly polished and service-oriented Front Desk Agent to join our dynamic hospitality team. As the first point of contact for our distinguished guests, you will set the tone for an unforgettable stay in Washington, DC.
In this role, you will be responsible for delivering world-class guest service, managing reservations with precision, and ensuring our lobby remains a sanctuary of comfort. If you possess a warm demeanor, exceptional communication skills, and a passion for hospitality, we invite you to become a cornerstone of our brand.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Employee dining privileges and hotel discounts.
- Professional development and career advancement opportunities.
- A vibrant, multicultural work environment in the heart of DC.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a premium first impression and handling all check-in and check-out procedures efficiently.
- Manage high volumes of incoming calls and direct inquiries to the appropriate departments with precision and courtesy.
- Resolve guest complaints or issues immediately using a solution-oriented approach to ensure guest satisfaction.
- Maintain the cleanliness, organization, and aesthetic appeal of the front desk area and the hotel lobby at all times.
- Process payments accurately, handle cash transactions, and balance daily financial reports.
- Utilize property management software (PMS) to update guest profiles, make reservations, and manage room assignments.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public spaces meet our high standards.
Qualifications
- High school diploma or GED is required; hospitality certification is a plus.
- Minimum of 1-2 years of experience in front desk operations or customer service in a luxury hotel environment.
- Proficiency in Microsoft Office Suite and property management systems (e.g., Opera, Smith Travel).
- Excellent verbal communication skills and the ability to converse fluently in English.
- Strong problem-solving abilities and a calm demeanor under pressure during peak hours.
- Ability to stand, walk, and lift moderate weights for extended periods.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.